At NeaDigital, we want you to be completely satisfied with our digital services. If you’re not happy, here’s how refunds work:
How do I request a refund?
Email us at contact@neadigital.online with your invoice number and details of the service you’re not satisfied with. Our team will guide you through the refund process.
When can I request a refund?
Refund requests must be submitted within 30 days of receiving confirmation of the service.
How long does it take to process a refund?
Refunds typically take 5–10 business days to appear on your original payment method.
What if I received the wrong service?
If the service provided does not match your request, email contact@neadigital.online immediately. We’ll correct the issue promptly.
Important Notes:
- Service fees or third-party charges may not be refundable.
- Requests for services purchased outside NeaDigital will follow the policy of the platform where the service was purchased.